Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shuttleknit.ie.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shuttleknit.ie and send your item to:
Shuttle Knit CLG, CEART, Crinion Park, Wicklow Town, A67 AR20, Co. Wicklow, Ireland.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Shuttle Knit CLG, CEART, Crinion Park, Wicklow Town, A67 AR20, Co. Wicklow, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@shuttleknit.ie for questions related to refunds and returns.
Every yarn we use at Shuttleknit has been chosen not just for how it performs, but for how they feel, how they wear, and what they stand for. Each one tells a story, whether it's spun from recycled fibres, is certified organic cotton, or has been part of our creative journey for years. As part of our mission, we offer yarns that are beautiful to work with and aligned with our values: family first, creative sustainability, honoring heritage and cultural storytelling.
